Our Commitment to Responsible Entertainment
At Zevonra, we are committed to providing our guests with the highest standards of service and an exceptional entertainment experience in a responsible manner. We believe that entertainment should always be enjoyed responsibly, and we are dedicated to promoting a safe and supportive environment for all our guests.
Our Responsible Entertainment Principles
Our approach to responsible entertainment is built on the following key principles:
- Guest Well-being: The well-being of our guests is our top priority. We are committed to providing an environment where entertainment is enjoyed responsibly and in moderation.
- Staff Training: Our staff members undergo comprehensive training to identify and assist guests who may need support with responsible entertainment practices.
- Information and Resources: We provide clear information and resources about responsible entertainment throughout our properties.
- Self-Exclusion Options: We offer self-exclusion programs for guests who wish to take a break from entertainment activities.
- Community Partnership: We work closely with recognized organizations specializing in responsible entertainment to continuously improve our practices.
Responsible Entertainment Guidelines
We encourage all guests to follow these responsible entertainment guidelines:
- Set time and budget limits before beginning any entertainment activity
- Take regular breaks during entertainment activities
- View entertainment as a form of recreation, not as a source of income
- Balance entertainment activities with other social activities
- Never attempt to recover losses by continuing play
- Avoid entertainment activities when feeling depressed or upset
- Do not borrow money to fund entertainment activities
Signs to Watch For
If you or someone you know experiences any of the following, it may be time to take a break or seek support:
- Spending more time or money on entertainment than intended
- Feeling stressed, anxious, or depressed about entertainment activities
- Attempting to win back losses
- Lying about the amount of time or money spent on entertainment
- Borrowing money for entertainment activities
- Entertainment activities interfering with work or relationships
Resources and Support
If you or someone you know needs support with responsible entertainment practices, the following resources are available:
- National Helpline: 1-800-XXX-XXXX (Available 24/7)
- International Responsible Gaming Council: www.responsiblegaming.org
- Self-Assessment Tools: Available at our Guest Services desks
- On-Site Support: Our trained staff are available to provide information and assistance
Contact Us
If you have questions about our responsible entertainment policies or need assistance, please contact our Responsible Entertainment Team:
Email: [email protected]
Phone: +377 9999 1235
In Person: Visit our Guest Services desk at any Zevonra property